Vanderfield finds solutions

Vanderfield finds solutions

On Farm
Vanderfield has vast agricultural machinery knowledge, not just John Deere products but over 40 other brands, such as Lely, Grizzly, Degelman and Simplicity.

Vanderfield has vast agricultural machinery knowledge, not just John Deere products but over 40 other brands, such as Lely, Grizzly, Degelman and Simplicity.

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Vanderfield is constantly solving problems, finding parts and fixing issues for clients all over northern Australia.

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Since 1963, Vanderfield have been solutions driven, often putting the human face to many leading agricultural brands.

With arguably the largest territory in the world, and exposure across such a diverse industry base, Vanderfield has developed an impressive human intelligence with literally hundreds to even thousands of years of collective agricultural machinery knowledge and experience, not just across John Deere products but over 40 other iconic brands, such as Lely, Grizzly, Degelman and Simplicity.

When you call your nearest Vanderfield branch you are not just tapping into the one person, you are tapping into a resource that is constantly solving problems, finding parts and fixing issues for clients all over northern Australia.

So if you contact Vanderfield and your local parts team for instance is busy with other customers,  your call is escalated to the Vanderfield Parts Support Centre in Toowoomba – not some offshore call centre.  

Vanderfield technicians.

Vanderfield technicians.

This allows your local parts team to stay focused on meeting immediate needs while harder and more challenging ones are escalated, but the aim has never changed since it was founded  in 1963. The aim is not only to get you up and going as quickly as is humanly possible, but to bring new solutions to your business sooner and most effectively.

A great example of this is at the Vanderfield Support office in Toowoomba. Here the service support centre and parts support centre just across the hall host an amazing human treasure. These master technicians are linked into technology that allows them to monitor your John Deere machine remotely.

For instance on the John Deere 8R series tractors, 3591 diagnostic codes can be generated and 1194 of those are monitored at Vanderfield.  These alerts can also be delivered to the operator/owner on the machine or remotely in near real time. Vanderfield’s Service Support Centre monitors the red level alerts and with the access to historical data can begin the diagnosis process prior to customer contact.

Regardless of the agricultural machinery solution you need, chances are Vanderfield has the best one for you and continually drives better solutions to market for its valued client base.

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